Webphone installation

Written by . Last updated: January 12, 2021

The Voys Webphone is a softphone that enables you to call with your computer. With the Webphone, you can make and receive calls via the browser. Here you can find a step-by-step guide on how to get the Webphone working on your computer.

Good to know; the Webphone is currently supported by the following browsers: Google Chrome, Firefox and Microsoft Edge beta.

Setting up a Webphone account in Freedom.

For the Webphone to be able to work, it needs to be connected to a VoIP account. The following steps explain how you can connect a Webphone VoIP account to you user-account.

Good to know: if you already have a user account within the All-in-One subscription, your account is already set up. You can skip the following steps and continue at Installing the Webphone. 

  • Log in to Freedom.
  • Click on ‘Admin.’
  • Click on ‘Users.’
  • click on your user account or create a new user.
  • Go to the tab ‘telephony settings.’
  • At webphone account, select the VoIP-account you want to use for the webphone. If you don’t have a VoIP-account available, scroll up a little bit and click under VoIP-accounts on + New VoIP-account to create one.
  • Scroll down to Webphone.
  • Select the right outgoing number. When you leave this on don’t change, the outgoing number that is selected at the VoIP account will be used.
  • Click on Save.

Installing the Webphone

You can find the Webphone here.

  • Log in with your username and password (same details used when logging in to Freedom).
  • Click on Log in.
  • Click on Begin.
  • Click on Let’s start.
  • In the step Select a VoIP account, choose the VoIP account that is available for the Webphone plugin as configured in Freedom earlier.
  • Click on Allow in the popup: webphone.voys.nl wants to Show notifications.
  • Click on Allow in the popup: webphone.voys.nl wants to Use your microphone.
  • After this step you can select the right Audio Settings.  Before proceeding, make sure your headset is connected so the plugin can detect the right microphone and speaker settings.
  • Click Complete to complete the installation.

 

You can use the Webphone in your internet browser or install it on your computer.

Install Webphone

  • Click right on the 3 dots in your web browser.
  • Click on Install Voys Webphone.
  • Click on Install.
  • The Webphone now opens in a separate screen.

You can now make and receive calls on your computer / laptop.

 

Can’t find it?

Prefer to speak to a colleague?

Just drop our customer happiness team a line at  support@voys.co. They always respond within a business day.