Am glad the telephony is working! No more complaints but the switch did not go completely smoothly.

The contact with the technical helpdesk could be a bit smoother. Since switching from our old provider we have had 1.5 weeks of problems with the…

Short lines of communication; contact person directly accessible. Friendly, patient, helpful staff.

Everything clear and uncluttered. You know where you stand.

The contact is good and are always in for solutions.

No improvement so far

personal contact prompt handling.

Professional and fun contact. Streamlined processes and a good product that does what it promises.

Even more attention to instructional materials/videos for initial configuration. It took some puzzling to figure out all the options and set up properly.

Voys think proactively about the telecom solution you are looking for
Helps you on your way with the first steps of the call plan
Voys employee immediately takes feedback to team / consultation colleagues

For the digital…

Be able to customize ring tone voys

Alles

Niks

Helping me well on my way

Arranged quickly, a good price and nice and easy to set up.

Calls over 4G do not work as well as promised. Often delay on the line and sometimes my call partner does not hear me.

Super customer-oriented, thinks with you.

Freedom can sometimes be cluttered or have weird traits with changing the calling plan.

Fine personal communication and at the same time proffesional service.

Communication, charisma, down to earth. Beautiful solutions

Windows Phone integration / further, better integration into Office 365.

no-nonsense, customer-friendly (see under areas for improvement)

perhaps sometimes a little too familiar, I can handle that, but it could also be perceived as intrusive