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✨Voys Intelligence: call transcriptions and summaries

Turn conversations into actionable insights

Meet Voys Intellingence: transform your customer conversations into searchable text, shareable insights and data you can use immediately.

No more endless scrolling through audio

Instantly searchable

Analyze conversations in detail and quickly find specific information with full transcripts of conversations.

Learn from every conversation

Share & train

Use transcripts to coach teams, share best practices and induct new colleagues faster.

Automate instead of copy and paste

API integration

Use our API and send call transcripts to your CRM or use real call data to build your own smart summaries and take immediate action.

Simple, powerful transcriptions at your fingertips

How does it work?

During the beta, participating is very easy:

  • Record your calls – Note, Call recording must be activated
  • Turn on Call Transcriptions
  • Transcriptions are now automatically generated after every conversation
  • Make conversations work for you: search, share, and integrate – FREE during the beta period

Conversation transcripts are just the beginning

Conversation transcripts are the first step in our suite of AI-powered communication tools. As with all our solutions, privacy is paramount: your data remains yours. Expect more features soon to help you gain more insight from customer conversations in a secure and smart way.

Responsible use of AI

To ensure maximum control and privacy, we use proprietary hardware and open source models. We are all about transparency, privacy and responsible use of AI in transcription.

In full development

We’re going to make Call Transcriptions even smarter. Available soon:

Summaries – automatic highlights of your conversations
Sentiment analysis – understand how your customer conversations come across
More to come – everything soon bundled into one smart AI package

Free during beta

Start with Voys Intelligence

Voys Intelligence is currently available at no additional cost during our beta period. Requires an active Call Recording subscription.

Login directly Request a quote

Frequently Asked Questions

  • Voys Intelligence is available to all customers using our call recording feature. Are you already using this? Then after activation you can get started with transcriptions right away during the free beta period. Also check our help page for a detailed explanation.

    Not using call recording yet? Then activate this feature first. Additional costs apply, but the transcriptions themselves are free of charge during the beta phase.

    Whether you have a small team with a few phone lines or a large customer service department with dozens of employees, call transcriptions offer value for organizations of all sizes.

  • From Monday 2 February 2026, Voys Intelligence will be released from beta and become part of a paid add-on. Until then, you can use this handy tool for free. All customers who use the service have been notified by email that Voys Intelligence will become a paid service.

  • After the free beta period ends, Voys Intelleligence will become part of our new AI offering. This means you will need a paid subscription to continue using the transcription and summary features.

    As a beta user, you will receive timely notification of the transition to the paid model so that you can continue without interruption if you decide to upgrade. Should you decide not to continue, you won’t have to do anything at all: Call Transcriptions will be disabled automatically.

  • Voys Custom (flexible per month, pay per minute)
    €0,019 per minute

    Voys Complete (fixed amount per month)
    With Complete, you pay a fixed price for your entire account based on all the Users you purchase. Each User is charged €9,- per User.

    Which subscription do I have?
    The costs applicable to your company depend on the subscription you purchase from us. We offer two types of subscriptions: Custom and Complete. Please feel free to contact us if you are unsure which subscription you have with us.

  • Yes, Call Transcriptions only works in conjunction with our Call Recording feature.

    If you are already using Call Recording, all you have to do is activate Call Transcriptions. Then you can immediately start using Call Transcriptions

    You are not yet a call recording user? Then you need to activate this feature first. There is a charge for using Call Recording, but the transcription feature itself is available for free during the beta phase.

    Keep in mind that you are responsible for the legal aspect of recording phone calls. This means, for example, that you have to inform people whose conversations you are recording in advance of that fact, so delve into this well before you start recording conversations.

  • You can integrate transcripts into most CRM systems via the built-in API access. For more information, read our documentation on the API.

  • Our Call Transcriptions feature is built with robust security and privacy protection at its core. We prioritize safeguarding both your data and your clients’ information.

    Please note: You bear responsibility for legal compliance when recording and transcribing calls. This includes providing advance notification to all parties before recording conversations.

    We recommend familiarizing yourself with South African laws regarding call recording, including requirements under the Protection of Personal Information Act (POPIA) and Electronic Communications and Transactions Act, before implementing this feature.