Smarter customer contact with AI: this is Voys Intelligence
Every day, your team has valuable conversations: about a quote, a product, or a difficult support question. Every conversation contains information that is useful for follow-up or as context for the next contact moment. But what happens after the conversation?
Notes are often entered manually, which is time-consuming and error-prone. Or the notes are simply not taken. As a result, you miss important context that you could use when the customer contacts you again. And for the customer, it’s a bit frustrating to have to explain again why they need help.
There’s a smarter way. With AI. And no, we’re not talking about some vague chatbot or futuristic voice assistant, but something that already works easily today: Voys Intelligence.
From individual conversations to useful customer information
Every customer conversation contains valuable information: what someone finds important, where there are issues, what has already been discussed. Can you easily record and retrieve that information? Then you gain both insight and time. And more importantly, your customer feels heard.
Voys Intelligence combines two powerful features: automatic call transcriptions and call summaries. This transforms every customer call from a snapshot into useful information for you and your colleagues.
Call transcripts can be used for analysis or training your colleagues, for example. Curious about how call transcripts can be even more valuable? Here are five smart ways to use call transcriptions.
How Voys Intelligence works
Based on the Call Recording feature, Voys Intelligence automatically transcribes the conversation and summarizes it in short sentences. This gives you immediate access to:
- A complete transcript, useful for analysis or reference
- A concise summary: what was discussed, what are the action points?
You can easily link this information to your CRM package, support tool, or other system. This way, all customer information is in one place, without retyping or scattered notes. You can do this in two ways:
- You can set it up yourself via the available open API, or
- You can use our handy CRM integration, which automatically logs the call summary in your CRM.
Good to know: we are currently working on a new desktop and mobile application, in which Voys Intelligence will feature prominently.
Why Voys Intelligence delivers immediate benefits
A smart tool is great, but how does it help you in practice? Well, it saves time, improves conversations, provides a better overview, and reduces noise in your customer contact. In other words, Intelligence contributes to a better relationship with your customer. It is a concrete addition to your daily work.
These are the main benefits:
1. Greater insight into your customer contact
Every conversation contributes to your customer knowledge. No more empty promises, but clarity and insight. This ensures better service and smarter choices.
2. Time saving for your team
Taking minutes, summarizing, retyping information: it’s all a thing of the past. This leaves you with time for what really matters: listening to customers and helping them further.
3. Better collaboration
Colleague absent? No problem, with the help of Intelligence you know what has been discussed with the customer. This means you no longer ask duplicate questions, which is much more professional.
4. Smart input for training and feedback
Use real conversations to train your team or give feedback. The conversation summaries help you recognize patterns and spot areas for improvement.
5. Less noise, more overview
By linking conversations to your CRM or helpdesk system, you get a single, centralized view of your customers. This makes customer contact calmer and more organized.
What about privacy?
Voys Intelligence is privacy-friendly, and we developed the feature entirely in-house. There is no ChatGPT or external AI involved. Your customer data remains yours. The transcripts and summaries are stored securely and, of course, comply with the GDPR.
This means:
- No data leaks to third parties
- No use for model training
- No surprises for customers or colleagues
This allows you to use smart technology on your terms. Exactly as it should be.
AI as an assistant, not a boss
At Voys, we believe that AI does not take over conversations or replace people, but that AI makes your work easier and takes repetitive tasks off your hands. This is how we strengthen the human side of customer contact.
Voys Intelligence is a co-pilot; you remain in control. It helps you to better understand conversations, follow up more quickly, and organize more intelligently. This gives your team the space to make a difference.
Ready to make customer contact smarter?
Do you use Voys Freedom? Then you can activate Intelligence as a paid add-on.
Get more out of every customer conversation with Voys Intelligence.