Disruption due to network connection | effect on small group of customers
Resolved Degraded Performance
Affected Services:
Freedom
Start Date:
25-04-2026 | 09:00
End Date:
29-04-2026 | 09:45
Impact:
Een kleine groep klanten.
Timeline
Resolved
26-04-2026 |
All our systems are working normally again. You can make calls as usual. Most customers did not experience any disruption. A small group of customers using a Trunk did not work on Sunday, April 26, between 01:35 a.m. and 09:45 a.m
Update
29-04-2026 |
The server has been moved to another connection, but is not configured correctly. We are working on correct configuration. We will keep you updated.
Start
25-04-2026 |
We have identified an outage in the network connection of one of the virtual machines on a server. This means a small number of customers may experience reduced call quality at times, such as choppy audio or noise on the line. A solution is being worked on.