Audio problems with the webphone
Resolved Outage

Affected Services:
Desktop App
Start Date:
15-10-2025 | 13:18
End Date:
16-10-2025 | 13:30

Problems playing and downloading Call recording
Resolved Outage

Affected Services:
Freedom
Start Date:
23-09-2025 | 16:00
End Date:
25-09-2025 | 09:00

Problems making changes in the portal and Webphone
Resolved Outage

Affected Services:
Freedom
Desktop App
Start Date:
07-08-2025 | 09:00
End Date:
07-08-2025 | 16:00

Pop-up Webphone in Chrome is not working
Resolved

Start Date:
04-08-2025 | 13:00
End Date:
05-08-2025 | 10:00

Failure Voys App: User automatically offline after closing App
Resolved Outage

Affected Services:
Mobile App
Start Date:
07-05-2025 | 10:00
End Date:
07-05-2025 | 10:27

Disruption in colleague status in the Webphone, App and Queue Statistics.
Resolved Outage

Affected Services:
Freedom
Mobile App
Desktop App
Start Date:
01-05-2025 | 14:30
End Date:
01-05-2025 | 15:20