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No incoming audio during incoming calls in the Webphone
Resolved Outage

Affected Services:
Desktop App
Start Date:
03-08-2026 | 10:00
End Date:
03-08-2026 | 15:00

Problems with Incoming Calls on the Android App
Resolved Outage

Affected Services:
Mobile App
Start Date:
30-06-2026 | 08:06
End Date:
30-06-2026 | 10:08

Queue statistics: "Callers in the queue" not visible
Resolved Degraded Performance

Affected Services:
Freedom
Start Date:
11-06-2026 | 12:00
End Date:
11-06-2026 | 14:02

Call recordings and call transcriptions not visible
Resolved Degraded Performance

Affected Services:
Freedom
Start Date:
20-05-2026 | 11:00
End Date:
21-05-2026 | 09:00

Disruption due to network connection | effect on small group of customers
Resolved Degraded Performance

Affected Services:
Freedom
Start Date:
25-04-2026 | 09:00
End Date:
29-04-2026 | 09:45

User status mistakenly remains 'online' after webphone closes
Resolved Degraded Performance

Affected Services:
Desktop App
Start Date:
24-04-2026 | 09:00
End Date:
24-04-2026 | 16:00

Problems Freedom portal, mobile app, webphone and website
Resolved Outage

Affected Services:
Phone Traffic
Freedom
Mobile App
Desktop App
Start Date:
11-03-2026 | 17:00
End Date:
13-03-2026 | 12:17

Problems with multiple platform components
Resolved Outage

Affected Services:
Freedom
Start Date:
19-01-2026 | 10:00
End Date:
19-01-2026 | 10:53

Audio problems with the webphone
Resolved Outage

Affected Services:
Desktop App
Start Date:
15-10-2025 | 13:18
End Date:
16-10-2025 | 13:30

Problems playing and downloading Call recording
Resolved Outage

Affected Services:
Freedom
Start Date:
23-09-2025 | 16:00
End Date:
25-09-2025 | 09:00