No incoming audio during incoming calls in the Webphone

Resolved Outage

Since traffic was rerouted, no new reports have been received. This means the audio issues with incoming calls have been resolved. We will, of course, continue to monitor the situation closely.

We have taken additional steps to further resolve the issue. Since this change was implemented, we have not received any new reports.

We have performed maintenance. This may have temporarily interrupted ongoing calls. New calls should now proceed as usual.

We have identified the cause of the problem and have begun troubleshooting. The issue appears to be limited exclusively to a portion of incoming calls.

We have received several reports from customers experiencing no sound or poor sound quality during incoming calls. Outgoing calls are working normally. We are investigating the cause and working on a solution.