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✨New AI feature: Call Summaries and Transcriptions

Turn conversations into actionable insights

Meet Call summaries & Transcriptions: transform your customer conversations into searchable text, shareable insights and data you can use immediately.

No more endless scrolling through audio

Instantly searchable

Analyze conversations in detail and quickly find specific information with full transcripts of conversations.

Work smarter

Save time after every call

Handle follow-ups quickly and efficiently with AI-generated call summaries.

Learn from every conversation

Share & train

Use transcripts to coach teams, share best practices and induct new colleagues faster.

Automate instead of copy and paste

API integration

Use our API and send call transcripts and summaries to your CRM or use real call data to build your own smart summaries and take immediate action.

Simple, powerful transcriptions and summaries at your fingertips

How does it work?

During the beta, participating is very easy:

  • Record your calls – Note, Call recording must be activated
  • Turn on Call Transcriptions and Call Summaries
  • Transcriptions and summaries are now automatically generated after every conversation
  • Make conversations work for you: search, share, and integrate – FREE during the beta period

Summaries and transcripts are just the beginning

Call summaries and transcripts are the first step in our suite of AI-powered communication tools. As with all our solutions, privacy is paramount: your data remains yours. Expect more features soon to help you gain more insight from customer conversations in a secure and smart way.

Responsible use of AI

To ensure maximum control and privacy, we use proprietary hardware and open source models. We are all about transparency, privacy and responsible use of AI in transcription.

In full development

We’re going to make Call Transcriptions even smarter. Available soon:

Summaries – automatic highlights of your conversations
Sentiment analysis – understand how your customer conversations come across
More to come – everything soon bundled into one smart AI package

Free during beta

Start with Call Summaries & Transcriptions

Call Summaries and transcriptions are currently available at no additional cost during our beta period. Requires an active Call Recording subscription.

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Frequently Asked Questions

  • The feautures are available to all customers using our call recording feature. Are you already using this? Then after activation you can get started with transcriptions right away during the free beta period.

    Not using call recording yet? Then activate this feature first. Additional costs apply, but the transcriptions themselves are free of charge during the beta phase.

    Whether you have a small team with a few phone lines or a large customer service department with dozens of employees, call transcriptions offer value for organizations of all sizes.

  • No idea! We have not set an exact end date yet, as we want to tailor the duration to the feedback we receive and the time needed to optimize the functionality and add additional features such as Summaries. We recommend activating the beta as early as possible to take maximum advantage of the free period.

  • After the free beta period ends, Conversation Transcriptions will become part of our new AI offering. This means you will need a paid subscription to continue using the transcription feature.

    As a beta user, you will receive timely notification of the transition to the paid model so that you can continue without interruption if you decide to upgrade. Should you decide not to continue, you won’t have to do anything at all: Call Transcriptions will be disabled automatically.

  • Yes, Call Transcriptions only works in conjunction with our Call Recording feature.

    If you are already using Call Recording, all you have to do is activate Call Transcriptions. Then you can immediately start using Call Transcriptions

    You are not yet a call recording user? Then you need to activate this feature first. There is a charge for using Call Recording, but the transcription feature itself is available for free during the beta phase.

    Keep in mind that you are responsible for the legal aspect of recording phone calls. This means, for example, that you have to inform people whose conversations you are recording in advance of that fact, so delve into this well before you start recording conversations.

  • You can integrate transcripts into most CRM systems via the built-in API access. For more information, read our documentation on the API.

  • Our Call Transcriptions feature is built with robust security and privacy protection at its core. We prioritize safeguarding both your data and your clients’ information.

    Please note: You bear responsibility for legal compliance when recording and transcribing calls. This includes providing advance notification to all parties before recording conversations.

    We recommend familiarizing yourself with South African laws regarding call recording, including requirements under the Protection of Personal Information Act (POPIA) and Electronic Communications and Transactions Act, before implementing this feature.