All updates
25-09-2025 |
24-09-2025 |
24-09-2025 |
Problems playing and downloading Call recording
Resolved Outage
Resolved Outage
Affected Services:
Freedom
Start Date:
23-09-2025 | 16:00
End Date:
25-09-2025 | 09:00
Description:
In some cases, Call recordings may not play or download properly
Impact:
Customers using the Call Recording module
Timeline
Resolved
The problems have been fixed and playback or download of Conversation Recordings is working properly again. Recordings impacted by the problems cannot be restored.
Identified
The cause of the problem is found and we implement the solution as soon as possible.
Investigating
You may currently be experiencing problems playing or downloading Call Recordings. We are investigating the problem, stay tuned via this status page.