Contacts in the contact book of the webphone and/or app are now also visible on the desk phone during an incoming call. Tip: use the bulk import of contacts in the portal. This lets you load all contacts at once and they will be visible on all devices during incoming calls. Handy – you can see directly who is calling, regardless of which device you answer, and you no longer need to add separate contacts to your desk phone!
You may recognise this: you have adjusted something in the dial plan or accidentally deleted it, and now your telephony no longer works as desired. Fortunately, it was already possible to quickly adjust a dial plan, but you can now also restore earlier versions. This means you can make changes to your dial plan with peace of mind.
Are you going to work with APIs and want to connect our software to other applications? For example, the call transcription to your CRM system? You will need a UUID (Universally Unique Identifier) for this. This was previously hard to find in our platform and we have changed that. You can now find the UUID under Personal Settings.
Want to know which call group(s) a VoIP account or User is in? It is now possible to filter by VoIP account and/or User in the Call Group module. This way you can see exactly which call group(s) the relevant VoIP account or User has been added to.
Users in a call group of a queue who have set their status to offline, Do Not Disturb or available to colleagues only will no longer be counted in the queue. If all users in the call group have one of these statuses, the queue step is skipped entirely and moves to the wait time full or expired step. The caller no longer needs to wait until the set wait time for the queue has passed.
It is now possible to import contacts in bulk in the portal. This works with a Google CSV file that you upload in the portal. The contact list then automatically synchronises with your contacts in the mobile app and webphone.
This month we have mainly been working on the back-end of our platform and other products. These updates are not directly visible, but ensure that our platform and products are as stable and secure as possible. We are also working on some great upcoming updates.
The telephony platform is now also available in Spanish and Portuguese, in addition to Dutch, English, German and French. You select the language in the settings. The mobile app and webphone will also be available in Spanish and Portuguese later.
Showing directly who is calling you – we have been doing that at Voys for years. Soon our number lookup, which ensures you see the right name on your webphone, app or fixed device, will become even smarter! As a result, you will almost always see which company is calling you when you receive a call from a business number, even if you have not saved these numbers in your phone book or CRM package. Very handy!
It was already possible to share/stream the queue statistics so they are visible on a large screen. You can now also share the URL link with colleagues who are not logged in via the portal. To create a shareable link, log in to the portal and go to 'Queue Statistics'. There you click on 'Dashboard link'. Handy!