Want to know which call group(s) a VoIP account or User is in? It is now possible to filter by VoIP account and/or User in the Call Group module. This way you can see exactly which call group(s) the relevant VoIP account or User has been added to.
Users in a call group of a queue who have set their status to offline, Do Not Disturb or available to colleagues only will no longer be counted in the queue. If all users in the call group have one of these statuses, the queue step is skipped entirely and moves to the wait time full or expired step. The caller no longer needs to wait until the set wait time for the queue has passed.
You can now have your calls automatically converted to text (beta feature). Handy for quickly looking up what a call was about or for training new colleagues. The feature is free to use during the beta period and is activated by going to AI Settings in the portal. Enable the Call Recording feature and then the Call Transcription.
Recorded voicemails were not always fully transcribed – parts were sometimes missing at the beginning or end of the transcription. We have improved the transcription so that it is now displayed as correctly and completely as possible. Good to know: there is a small margin of error. Complicated names, for example, cannot always be spelled correctly.
It is now possible to import contacts in bulk in the portal. This works with a Google CSV file that you upload in the portal. The contact list then automatically synchronises with your contacts in the mobile app and webphone.
This month we have mainly been working on the back-end of our platform and other products. These updates are not directly visible, but ensure that our platform and products are as stable and secure as possible. We are also working on some great upcoming updates.
The telephony platform is now also available in Spanish and Portuguese, in addition to Dutch, English, German and French. You select the language in the settings. The mobile app and webphone will also be available in Spanish and Portuguese later.
Showing directly who is calling you – we have been doing that at Voys for years. Soon our number lookup, which ensures you see the right name on your webphone, app or fixed device, will become even smarter! As a result, you will almost always see which company is calling you when you receive a call from a business number, even if you have not saved these numbers in your phone book or CRM package. Very handy!
The Click-to-Call browser extension has received a few updates. Phone numbers on websites without a country code now automatically get the user's country code when you call with the extension. We have also made improvements based on user feedback so that websites take less time to load when you use the extension.