It was already possible to share/stream the queue statistics so they are visible on a large screen. You can now also share the URL link with colleagues who are not logged in via the portal. To create a shareable link, log in to the portal and go to 'Queue Statistics'. There you click on 'Dashboard link'. Handy!

Want to know how long it takes for a call to be answered? Good news! This statistic is now added when exporting your call list.

Since May, recorded voicemail messages have also been sent to your email as text, alongside the audio file. Would you prefer not to receive the recorded message as written text? You can now also turn this feature off.

Due to new Google Chrome guidelines, we are forced to reduce the browser extension to one that focuses entirely on Click-to-Call. The extension recognises phone numbers in your browser, after which a phone icon appears behind the number. Click it and your VoIP phone, webphone, mobile app or other softclient automatically calls the phone number. Features from earlier versions of the browser extension, such as Queue Status, Availability Management and Colleague Status, are of course still available in the webphone, mobile app and portal.

Listening to voicemails is not always the most efficient way to call back the caller as quickly as possible. Sometimes the recorded message is hard to understand, or you need to listen to the voicemail again to note the information. We have come up with a solution: voicemail-to-text. The recorded message is automatically converted to text and sent to your email together with the audio file. This is done in a privacy-friendly way. Would you prefer not to receive a transcription? You will soon be able to turn this option off in the Voicemail module.

Contact information from the shared contact list is now also available during incoming calls on your mobile number. Imagine: you have a contact in the shared list of the webphone and mobile app, and this person calls your mobile phone number. Your smartphone then shows the contact information of the shared contact.

Statistics in the portal are now shown in real time. Previously these were updated daily and now they are always up to date. This gives you insight into your telephony statistics at all times.

In the call history of the mobile app you will now see the names of shared contacts. Previously we only showed the phone number of the contact. With this update you know exactly who was called – much more personal.

Sometimes you are temporarily unavailable to customers, but want to be available to colleagues. This is now possible. We have added a new availability status to the User: available to colleagues only.

The status of users is now also visible in the portal. This means users can see the status of their colleagues at a glance, even if they do not use the mobile app or webphone.